Your On-Call Tech Partner
Build new features and fix what breaks — with the same person, instead of separate contracts for development and IT support.
You don't need a full IT department.
You need one senior full-stack engineer.
Website is down
And you don't know who's responsible for fixing it.
Everything's slow
No one can tell you why, or where to even start.
A feature is broken
And the freelancer who built it is long gone.
Server needs setup
You don't have the in-house skill to do it safely.
You want something new built
But hiring a full team feels like overkill.
You just don't know
Is this hardware, software, or a third-party tool's fault?
One business. One technical partner.
You'd hire a developer for new features, and IT support for when things break — and sit in the middle coordinating both. We replace that with one role.
| Hiring a Developer | Hiring IT Support | Your Embedded Tech Partner | |
|---|---|---|---|
| Website down / urgent fix | Depends | ✓ | ✓ |
| New features / new builds | ✓ | Not their job | ✓ |
| Knows your business context | Gone once the project ends | Whoever's on the ticket | Same person, ongoing |
| Who coordinates between the two | You do | You do | Nobody has to |
| Security, backups & updates | Not their job | ✓ | ✓ |
| Advice before buying new software | Only if you ask, and pay for it | Not their job | ✓ |
| Liaising with your other software vendors (hosting, domains, third-party tools) | Not their job | Sometimes, if it's in scope | Proactive, included |
| Monthly cost | New quote every project | Per-ticket or fixed contract | One flat monthly fee |
More detail on what's covered:
Build
- New features & system upgrades
- Internal tools & automation & AI-powered workflows
- Integrations between your existing software
Run
- Website & server troubleshooting
- Bug fixes & performance issues
- Guidance when it's a hardware issue we can't fix directly
Understand and fix — not understand, then write a report
This isn't a discovery phase followed by a handoff. It's one continuous loop, so nothing gets lost in translation.
We learn your systems as we work
No lengthy requirements doc up front — we start engaging directly with your real environment from day one.
Issues get fixed, not just logged
Same person who diagnoses the problem is the one who resolves it — no handoff to a separate team.
We stay embedded over time
Each interaction builds on the last, so you stop re-explaining your business every time something breaks.
Monthly plan
A flat monthly fee for a response level and hours allowance — covering build and run work in any mix. No lock-in contracts — month to month.
Light & occasional
For small teams with infrequent issues
- Response time
- Within 1h
- Monthly hours
- 40 hrs
Build + run, mixed
For ongoing dev needs plus daily support
- Response time
- Within 1h
- Monthly hours
- 60 hrs
Uptime-critical
For e-commerce, SaaS, or revenue-critical systems
- Response time
- Fastest + priority queue
- Monthly hours
- 80 hrs
Need more than 40 hours a month, consistently? Talk to us about Dedicated Developers →
Not sure which tier fits?
Book a free 20-minute diagnostic call — we'll look at your current setup and recommend a starting point.
Book a free diagnostic call