An on-call engineer for your
development & support needs
From urgent IT support, software development, cloud, AI, to ongoing technology improvements
— with the same person.
Work with an experienced engineer
who already understands your business.
For many SMEs, small technical problems can quickly become business problems. Having an experienced engineer who already knows your systems means issues get resolved faster—with less back-and-forth and no need to find the right vendor every time.
Website is suddenly down
Azure permissions aren't working as expected
A critical API stops working
Server needs setup
Microsoft 365 or Azure issues slow your team down
You just don't know
Is this hardware, software, or a third-party tool's fault?
One business. One technical partner.
You'd hire a developer for new features, and IT support for when things break — and sit in the middle coordinating both. We replace that with one role.
| Hiring a Developer | Hiring IT Support | Your Embedded Tech Partner | |
|---|---|---|---|
| Website down / urgent fix | Depends | ✓ | ✓ |
| New features / new builds | ✓ | Not their job | ✓ |
| Knows your business context | Gone once the project ends | Whoever's on the ticket | Same person, ongoing |
| Who coordinates between the two | You do | You do | Nobody has to |
| Security, backups & updates | Not their job | ✓ | ✓ |
| Advice before buying new software | Only if you ask, and pay for it | Not their job | ✓ |
| Liaising with your other software vendors (hosting, domains, third-party tools) | Not their job | Sometimes, if it's in scope | Proactive, included |
| Monthly cost | New quote every project | Per-ticket or fixed contract | One flat monthly fee |
More detail on what's covered:
Build
- New features & system upgrades
- Internal tools & automation & AI-powered workflows
- Integrations between your existing software
Run
- Website & server troubleshooting
- Bug fixes & performance issues
- Guidance when it's a hardware issue we can't fix directly
Understand and fix — not understand, then write a report
This isn't a discovery phase followed by a handoff. It's one continuous loop, so nothing gets lost in translation.
We learn your systems as we work
No lengthy requirements doc up front — we start engaging directly with your real environment from day one.
Issues get fixed, not just logged
Same person who diagnoses the problem is the one who resolves it — no handoff to a separate team.
We stay embedded over time
Each interaction builds on the last, so you stop re-explaining your business every time something breaks.
Monthly plan
A flat monthly fee for a response level and hours allowance — covering build and run work in any mix. No lock-in contracts — month to month.
Light & occasional
For small teams with infrequent issues
- Response time
- Within 1h
- Monthly hours
- 40 hrs
Build + run, mixed
For ongoing dev needs plus daily support
- Response time
- Within 1h
- Monthly hours
- 60 hrs
Uptime-critical
For e-commerce, SaaS, or revenue-critical systems
- Response time
- Fastest + priority queue
- Monthly hours
- 80 hrs
Need more than 40 hours a month, consistently? Talk to us about Dedicated Developers →
Not sure which tier fits?
Book a free 20-minute diagnostic call — we'll look at your current setup and recommend a starting point.
Book a free diagnostic call