Privacy Policy

1. Who Is Responsible for Your Information

Shinetech Software Australia Pty Ltd ("Shinetech Australia", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or engage with us regarding software development services.

We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

Responsible entity:
Shinetech Software Australia Pty Ltd
3 Albert Coates Lane, Melbourne VIC 3000
Email: saluesau@shinetechsoftware.com

2. Information We Collect

We may collect personal information that you provide to us or that is collected automatically when you interact with our website.

Information you provide

When you contact us through our website, request information, or discuss a potential project, we may collect:

• Name
• Email address
• Phone number
• Company name and business details
• Job title or role
• Project requirements and business information
• Any other information you choose to provide

This information is generally collected when you submit an enquiry form, contact our team, or communicate with us about potential software development services.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Website usage information
• Pages visited and interactions with our website

We may collect this information through technologies such as cookies, analytics tools, and similar technologies.

3. How We Use Personal Information

We use personal information for purposes including:

• Responding to enquiries and communicating with you about your requirements
• Understanding your business needs and discussing potential software solutions
• Providing software development services
• Managing client relationships and project communications
• Advertising measurement and optimisation, including Google Ads conversion measurement where applicable
• Maintaining business records and complying with legal obligations

We only use personal information for purposes that are reasonably related to why it was collected, unless otherwise permitted or required by law.

4. Confidentiality of Project Information

We understand that software projects often involve confidential business information, technical concepts, processes, and ideas.

Information provided during project discussions is handled confidentially and protected through appropriate contractual, technical, and organisational measures.

Where a project proceeds, confidentiality and ownership arrangements are governed by applicable agreements, including confidentiality agreements, statements of work, and other contractual documents.

We build software for clients only — we do not create or sell our own software products based on client information.

5. Overseas Processing of Personal Information

Shinetech Australia operates as part of a global software development group. To support customer enquiries, project discussions, and business operations, your personal information may be accessed or processed by authorised team members located in Australia and other countries where Shinetech operates.

For example, information submitted through our website enquiry forms may be accessed by authorised sales, business development, project management, or technical team members located outside Australia, including teams supporting our global operations.

These team members may assist with:

• responding to your enquiry;
• understanding your business requirements;
• discussing potential software development services; and
• coordinating communication during the early stages of a potential engagement.

We take reasonable steps to ensure that overseas access to personal information is managed appropriately, including through access controls, confidentiality obligations, and security measures.

We limit access to personal information to authorised personnel who require the information to perform their business responsibilities.

6. How We Protect Personal Information

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Unauthorised disclosure
• Modification

Our security practices include measures such as:

• Access controls and authentication procedures
• Confidentiality obligations for personnel
• Secure systems and technical safeguards
• Information security management practices

Shinetech maintains security practices supported by recognised information security standards, including ISO 27001 certification.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, understand how visitors interact with our website, measure website performance, and support our marketing activities.

Cookies and similar technologies may be used for purposes including:

• Ensuring website functionality and security;
• Understanding website usage and visitor interactions;
• Measuring website performance and improving user experience;
• Measuring the effectiveness of our advertising campaigns; and
• Supporting advertising and conversion measurement activities.

We may use third-party services and technologies, including:

• Google Analytics;
• Google Tag Manager;
• Google Ads conversion tracking; and
• Other website analytics, advertising, or marketing technologies where applicable.

8. Disclosure of Personal Information

We may disclose personal information to:

• Our employees and authorised team members
• Service providers that support our website, communications, or business operations
• Technology providers that assist with analytics, security, or website functionality
• Professional advisers where required

We do not sell personal information.

We only disclose personal information where necessary for legitimate business purposes, with your consent, or where required or permitted by law.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries
• Managing potential or existing business relationships
• Maintaining business records
• Meeting legal and regulatory obligations

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Your Privacy Rights

Depending on applicable laws, you may have rights relating to your personal information, including:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Asking questions about how we handle your information
• Making a privacy complaint

To make a request or raise a concern, please contact us using the details below.

11. Privacy Complaints

If you believe your privacy has not been handled appropriately, please contact us first so we can investigate and respond.

We aim to address privacy enquiries and complaints promptly and fairly.

If you are located in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

The latest version will always be published on this page with the updated date.