Custom AI agents built around how your business actually works
Generic AI tools handle surface-level tasks. We build agents that understand your domain, connect to your live systems, enforce your business rules, and get smarter the longer they run.
Talk to us about your needsWhere AI agents deliver the most value
Enquiry volume has outgrown the team — response times are slipping and after-hours enquiries go unanswered.
Critical knowledge lives in a few people's heads and can't be trained into new hires fast enough.
Repetitive rule-based tasks — quoting, approvals, compliance checks — are still handled manually.
Compliance and policy requirements are too complex to handle inconsistently — errors carry real business risk.
What we can build
AI Customer Service Systems
Answers product, policy, and support queries using your business data — integrated with your CRM/ERP, with clean escalation to staff when needed.
Internal Knowledge Assistants
Gives staff instant access to compliance procedures and internal knowledge, built from your existing documentation with role-based access controls.
Sales & Quoting Automation
Qualifies leads and generates quotes using live pricing and business rules, handing off to your CRM with full conversation context intact.
Operations Workflow Automation
Automates approvals, document handling, and compliance processes across your existing systems — escalating exceptions to the right person automatically.
Case study snapshot
AI customer service agent for a machinery parts distributor that helps customers identify parts, check pricing and availability, and reduce manual support workload.
- The client sold industrial components online across Australia and overseas, but their support team was overwhelmed by complex queries on specifications, compatibility, and regional pricing, with delays after business hours.
- Built an AI support agent for parts lookup, specifications, substitutions, and pricing enquiries
- Connected product data, compatibility relationships, regional sales policies, and freight rules into a unified knowledge layer
- Automated responses for common enquiries while routing complex requests to staff
- Enabled continuous learning from historical conversations and expert knowledge
Why Shinetech
Domain-first, not technology-first
We invest time structuring your industry knowledge before writing code. That knowledge layer is what determines whether the system actually works in practice.
Weeks to delivery, not months
AI Coding workflows let us move fast without cutting corners on the parts that matter — the knowledge layer, integrations, and rules engine.
One week free trial
Start with a no-cost, no-obligation trial week before committing to a full engagement. No contracts to sign upfront.
Delivery is the starting point
The agent improves after launch. We support continuous iteration — knowledge growth, model tuning, and capability expansion as your needs evolve.
Tell us what you're trying to automate
We'll be direct about what's feasible, what it would take, and whether a custom AI agent is the right answer for your situation.
Get in touch