Custom CRM Development
Build new CRM functionality or a fully custom CRM around your business processes.
CRM Development Services Built Around Your Business
Whether you need Salesforce, Dynamics 365, Odoo, or a fully custom CRM, we build and integrate CRM systems that fit the way your business actually works — helping you manage customers, automate workflows, and connect your business systems.
- 25 Years Delivering Business Software
- Nearly 1,000 Australian Clients
- 550+ In-House Engineers
25+
Years delivering business software
~1,000
Australian clients
550+
In-house engineers
75%
Clients return for more
What we offer
CRM Development Services
Every business manages customers differently.
Some need a proven CRM platform with customisation and integrations. Others need a completely custom-built CRM because their processes don't fit standard software.
We do both.
Salesforce Development
Custom development, integrations and automation for existing Salesforce environments.
Microsoft Dynamics 365
Extend, customise and integrate Dynamics 365 CRM to fit your business.
Odoo CRM
Develop custom modules, workflows and integrations for Odoo CRM.
Not sure which approach is right?
We'll help you choose the solution that best fits your business, budget and long-term goals.
What We Can Build
Whether you're replacing spreadsheets, extending an existing CRM, or building something entirely new, we develop CRM solutions that support your whole customer lifecycle.
Customer Management
Manage leads, customers and accounts in one place.
Workflow Automation
Reduce manual work with automated business processes.
CRM Integrations
Connect your CRM with ERP, accounting software, Microsoft 365, payment systems and third-party applications.
Customer Portals
Secure portals for customers, partners and suppliers.
Reporting & Dashboards
Real-time reporting and business insights.
Data Migration
Move data safely from spreadsheets or legacy CRM systems.
Mobile CRM
Access customer information anywhere.
AI-Powered CRM Features
AI-assisted search, document processing, customer support and workflow automation.
Case study
From MVP to a CRM Supporting Five Businesses
Healthcare & NDIS
Custom CRM
AWS
A growing NDIS provider approached us in 2018 needing a CRM to manage participant information, claims and reimbursement across multiple systems.
We delivered an MVP in just over two months.
As the business expanded, we transitioned to a dedicated engineering team and migrated the platform to AWS to support increasing data volumes and concurrent users.
Today, the CRM supports five businesses and tens of thousands of users.
Read Full Case StudyIndustries
Industries We Serve
Healthcare & NDIS
Manage participants, referrals, providers, case records and service delivery in one CRM.
Manufacturing & Distribution
Track customers, quotes, distributors and after-sales support alongside your business operations.
Finance & Insurance
Support customer onboarding, compliance workflows, policy management and ongoing client relationships.
Real Estate
Manage leads, buyers, tenants and property-related communications throughout the customer lifecycle.
Logistics & Transport
Manage customer accounts, shipment enquiries, service requests and operational communications across teams.
Why choose us
Why Businesses Choose Shinetech
The same engineer stays with your project from start to finish.
90% of our developers remain on the same engagement, so you're not repeatedly explaining your business to new people.
In-house engineers, not subcontractors.
Every developer is employed directly by us.
Developers who understand your business requirements.
Our engineers build around your workflows, offer technical recommendations where appropriate, and work closely with you throughout development.
Zero security breaches. Zero IP disputes. Since 2001.
ISO 27001 certified with contractual IP protection.
Support after launch.
Software continues to evolve after go-live, and we're here to support ongoing improvements.
Risk-free trial
Start with a trial feature
Share a workflow, integration or feature you'd like built.
Work with a dedicated developer for one week, under NDA, completely risk-free.
Our guarantees
Our Guarantees
1-Week Free Trial
Try our development service before committing.
Money-Back Guarantee
If you're not satisfied with a development iteration, we'll refund that iteration.
Flexible Contracts
Scale your team up or down as your project evolves.
FAQ
CRM questions we hear most
Common questions before starting a custom CRM build or platform customisation.
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Should we build a custom CRM or configure a platform like Salesforce, Dynamics 365, or Odoo?
It depends on how standard your sales process is. If your workflow fits common patterns, an existing platform is usually faster and cheaper to deploy. If your process is specific to your business, a custom build avoids forcing your team into someone else's template. We'll give you a straight recommendation after understanding your situation.
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Can you connect our CRM to our other systems?
Yes — integrating CRM with ERP, accounting, marketing tools, and internal applications is one of the most common things we're asked to solve.
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Can you migrate our data from our current CRM or spreadsheets?
Yes — data migration from a legacy CRM or spreadsheets is a standard part of these projects.
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How much does CRM development cost?
It depends on scope, whether it's platform-based or custom-built, and how much integration or migration is involved. After you share your requirements, we provide a tailored timeline and cost estimate within days.
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Who owns the IP for the CRM you build for us?
You do — 100% ownership, written into the contract before work starts. We sign an NDA before any detailed discussion begins, and code sits in your own repository by default.
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What happens if a key developer leaves mid-engagement?
It happens occasionally — when it does, we run a knowledge-transfer handover (one week for a developer, two weeks for a lead), with both engineers working on your project side-by-side during that period. You're only charged for one.
Let's Build the Right CRM for Your Business
Whether you're extending an existing CRM platform or building something completely custom, our engineers will help you deliver a CRM that fits your business today and grows with it tomorrow.