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A Nasdaq-listed U.S. self-storage operator

Scaling a self-storage customer center across 1,632 locations

1,632

storage locations

36 states

operating footprint

8 developers

initial Agile team

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A Nasdaq-listed New York company, the fourth-largest self-storage operator in the United States, needed a complete customer-center system to support rapid business growth and internal management across its expanding property network.

Challenge

01

The growing business urgently needed a complete self-storage customer-center platform for customers and internal teams.

02

Variable project workloads made a permanently large offshore development center difficult to sustain.

03

Creating a new team for every project risked losing accumulated domain knowledge, reducing estimation accuracy and slowing delivery.

Solution

Developed PC and mobile self-storage customer-center systems and introduced a blended dedicated-team and fixed-price delivery model that preserved knowledge while scaling resources around demand.

Tech:

Web ApplicationsMobile ApplicationsOnline PaymentsAgileODC

How we worked

01

Started with an eight-developer Agile team working closely with the client IT department and project manager through short daily meetings.

02

Assigned a full-time lead developer to retain business and technical knowledge across every engagement.

03

Used the lead developer to assess requirements, form project-specific teams, transfer knowledge and control delivery quality.

04

Scaled other specialists through fixed-price project teams, while keeping the lead available for maintenance, bug fixes and future initiatives.

Result

Delivered customer-center systems for PC and mobile devices in line with U.S. self-storage industry standards.

Enabled unit booking, rental options, multiple payment methods, account management and unit-status enquiries.

Created a scalable long-term delivery model that maintained continuity even when project-specific teams changed.

Industry

Real Estate

Services

Custom Development System Integration

Technologies

Web ApplicationsMobile ApplicationsOnline PaymentsAgileODC

Business Impact

Booking & RentalsOperational VisibilityScalable Delivery

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