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A European pharmaceutical software provider

Establishing IT infrastructure for a pharmaceutical software R&D center

One-stop

infrastructure service

Real-time

server monitoring

Lower

maintenance investment

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A European software provider specialising in customised pharmaceutical-industry products planned to establish an R&D center in Beijing. It needed one partner for consulting, procurement, HelpDesk support, server hosting and long-term infrastructure maintenance.

Challenge

01

The new Beijing operation required a complete infrastructure foundation aligned with rigorous European-headquarters requirements.

02

The client wanted one provider to coordinate hardware procurement, secure networking, hosting, local support and remote communication.

03

The environment needed dependable monitoring, backup and troubleshooting with both local response and international collaboration.

Solution

Designed and supported a complete IT infrastructure covering network architecture, secure site-to-site connectivity, procurement, hosting, HelpDesk, monitoring, backup and ongoing maintenance.

Tech:

OpenSUSEIPSecGREVPNDell PowerEdge

How we worked

01

Assessed requirements, cost and risk before implementation and advised the client on the Chinese technology and procurement market.

02

Designed secure connectivity using site-to-site VPN, IPSec and GRE between the European headquarters and Beijing branch.

03

Provided local and remote HelpDesk support, server hosting and on-site engineering when required.

04

Monitored servers, checked logs, troubleshot issues and maintained backups in line with the client’s internal process.

Result

Enabled secure sharing of internal resources between the European headquarters and Beijing branch.

Reduced the client’s overall investment in infrastructure maintenance and procurement.

Provided timely professional support for both the Beijing R&D center and overseas headquarters.

Industry

Healthcare

Services

Custom Development System Integration

Technologies

OpenSUSEIPSecGREVPNDell PowerEdge

Business Impact

Secure CollaborationCost EfficiencyOperational Support

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