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A global custom carpet manufacturer

Connecting global carpet sales, presentations and production tracking

100+ countries

global customer reach

Real-time

production monitoring

Ongoing

platform enhancement

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An internationally recognised manufacturer of high-end custom carpets needed more effective digital tools for its global sales organisation, including richer customer presentations, easier communication and visibility into manufacturing progress.

Challenge

01

Complex development needs exceeded the capacity and specialist skills of the internal IT team.

02

Sales teams across the Americas, Europe and Asia Pacific needed consistent online communication and presentation tools.

03

Customers and sales staff needed greater transparency into production progress across manufacturing centres in China and Thailand.

Solution

Created a global sales-support platform combining stronger customer presentations, communication capabilities and real-time production tracking, then continued to maintain and enhance the client’s systems.

Tech:

Web PlatformVideo CommunicationProduction TrackingSales Enablement

How we worked

01

Began with a trial engagement addressing smaller IT issues and technical challenges.

02

Worked with the client to define online sales-team needs, including video communication and improved visual presentations.

03

Connected sales activities with detailed manufacturing-status tracking for greater transparency.

04

Provided ongoing maintenance, feature enhancement and functional expansion after the initial delivery.

Result

Improved the quality of customer presentations and global sales communication.

Enabled staff to connect more easily with prospective and existing customers.

Added real-time monitoring of production status throughout the manufacturing process.

Industry

Manufacturing

Services

Custom Development System Integration

Technologies

Web PlatformVideo CommunicationProduction TrackingSales Enablement

Business Impact

Sales EffectivenessCustomer ExperienceProduction Visibility

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