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One of Scandinavia’s largest tour operators

Building a hotel reservation platform for 16 resorts

16

hotels and resorts

5 people

initial delivery team

3 years

product collaboration

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A Scandinavian tour operator running 16 hotels and resorts across the French Alps, Corsica, Crete and Guadeloupe needed a new reservation system to support growth and improve the guest experience.

Challenge

01

The growing hotel portfolio needed one dependable reservation register and operating platform.

02

Bookings, rooms, guests, flights, invoices, finance and hotel administration had to work together.

03

The client needed fast post-launch support and a team that could assume deeper business-analysis responsibility.

Solution

Built an integrated hotel reservation and management system covering booking, upselling, room allocation, guest profiles, financial reports, invoices, hotels and flights.

Tech:

WPFSilverlightWCFNHibernateOracleMEF

How we worked

01

Started with a five-person delivery team combining Shinetech engineering with client-side analysis and database expertise.

02

Used Agile sprints, daily communication and demonstrations after each iteration.

03

Deepened domain knowledge until the team could take on business analysis, database design and maintenance.

04

Reduced the team to two developers for efficient ongoing enhancement after launch.

Result

Created new revenue opportunities through reservation prompts for additional services and products.

Enabled staff across the organisation to create bookings while reducing administration cost.

Supported urgent post-launch changes with releases available as quickly as the next day.

Industry

Travel & Hospitality

Services

Custom Development System Integration

Technologies

WPFSilverlightWCFNHibernateOracleMEF

Business Impact

Occupancy OpportunityAdministration EfficiencyService Agility

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