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A China–UK logistics transfer company

Building a cross-border shopping and logistics transfer platform

8 people

delivery team

14 months

to launch

3 services

on one platform

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A logistics company handling transfers between China and the United Kingdom wanted to expand beyond parcel forwarding. It needed one online platform for assisted purchasing, parcel forwarding and cross-border logistics, supported by internal processing, tracking and account management.

Challenge

01

Assisted purchasing and customer-direct purchases required different warehouse, payment and fulfillment journeys.

02

Parcels moving between UK warehouses and Chinese buyers needed clear allocation, transfer and tracking status.

03

The company wanted to simplify customer workflows while creating a foundation for a larger second product phase.

Solution

Delivered an integrated web and internal-processing platform supporting UK assisted purchasing, parcel forwarding, cross-border logistics transfer, tracking and customer account management.

Tech:

Web PlatformLogistics TrackingAccount ManagementAgile Scrum

How we worked

01

Formed an eight-person team with four developers, two testers, one designer and one project manager.

02

Used Agile delivery with the Scrum framework to control scope, feedback and incremental development.

03

Connected purchases from Amazon, eBay and other UK channels with warehouse receipt and China-bound forwarding workflows.

04

Designed a simple customer experience while supporting the internal allocation and tracking work behind each shipment.

Result

Launched the target product in June 2015 after more than a year of collaborative development.

Unified assisted purchasing, parcel forwarding, logistics transfer, tracking and accounts in one experience.

Received positive client feedback and became the basis for a larger planned product phase.

Industry

Logistics & Supply Chain

Services

Custom Development System Integration

Technologies

Web PlatformLogistics TrackingAccount ManagementAgile Scrum

Business Impact

Customer ExperienceProcess AutomationService Expansion

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