Case Study
Driving Growth and Lasting Partnerships
Upgrading a Health & Aged Care Quality Platform
Over 3 years' cooperation to date
Short-term Wins to Long-term Partnership
Dedicated Team of 8 Developers
Client & Requirement
Client is a leading innovator in the adult social care sector in Australia, renowned for their advanced quality improvement platform serving aged care, retirement, disability, and health services. Their dedication to improving care quality and ensuring compliance has earned them a reputation as a trusted industry partner, driving continuous improvement and operational excellence across diverse service areas.
In 2021, as part of their strategic expansion into the UK market, the client needed to update their platform to comply with UK privacy legislation. With an understaffed internal team and limited development resources, they turned to us for support.
Rapid Delivery to Build Trust
Next, we tackled the integration of a third-party online editor—a longstanding challenge for the client. By thoroughly analyzing the official documentation, we swiftly implemented the integration, resolving the issue and reinforcing the client’s confidence in our technical expertise.
From One-Off Project to Long-Term Partnership
As the partnership grew, the client recognized that our team delivered faster and more reliable results than their internal developers. Consequently, they gradually transferred more responsibilities to us. By the end of 2022, the internal development team was disbanded, leaving only a Business Analyst to manage requirements and coordinate with our team, which expanded to five members.
Shinetech Dedicated Team Responsibilities
- Updating and optimizing the platform to comply with government regulations for aged care facilities, hospitals, home care, and NDIS service providers.
- Developing and enhancing functional modules.
- Ensuring platform stability, performance, and security.
Key Achievements
Agile Collaboration through Scrum
We adopted the Scrum methodology to ensure flexibility and responsiveness. Our bi-weekly sprints, along with regular sprint planning and review meetings, provided the team with a clear understanding of project goals and progress. This approach improved coordination, accelerated delivery, and maintained high-quality outputs.
Rapid Response Times
- Each team member stayed informed about ongoing tasks to avoid delays caused by individual unavailability.
- Our flat, open communication structure allowed direct interaction with key stakeholders, including the CEO, CTO, Business Analyst, and other business personnel. This streamlined communication enabled us to resolve issues within minutes.
Proactive Problem-Solving
Beyond simply addressing reported issues, our team took a proactive stance, regularly proposing better solutions. The client’s legacy system was plagued with instability and bugs. For every issue, we conducted in-depth root cause analyses to prevent recurrence. This rigorous approach led to a progressively more stable and reliable platform.
The Results
Over the past three years, we have become an indispensable part of the client’s operations. Our team has grown to eight members, including five developers, two QA specialists, and one part-time UI designer. We manage all aspects of the platform’s updates, maintenance, and customization, empowering the client to deliver exceptional services to their users and maintain their position as an industry leader.
